Job Title: Community Manager (SF)
Community Experience Manager- San Francisco- Full Time
IMPACT HUB SAN FRANCISCO
Impact Hub San Francisco is a membership community of entrepreneurs, activists, creatives, and professionals taking action to drive positive social, economic, and environmental change. Current and former partners and members include Google.org, Beyond12, Impact Assets, Tides Foundation, Echoing Green, Acumen, water.org, Presidio Graduate School, and many more. Members have access to a local and global community of change agents, collaboration space, frequent events, community programs, and more. Impact Hub San Francisco is a certified B Corporation, which codifies our commitment to achieve higher social and environmental standards, and empowers others in our community to do the same.
Impact Hub San Francisco is part of a global federation of more than 16,000 professional members in 90 shared workspaces around the world. Impact Hub San Francisco is owned and operated by Mission HUB LLC, a platform of interlocking business units that help social entrepreneurs create sustainable businesses that drive long-term social and environmental good.
COMMUNITY EXPERIENCE MANAGER
The “X Team” is the first point of contact for members. As the leader of this team in San Francisco, the Community Experience Manager is essential to operations at the Hub: the subject matter expert on all things in the space, and master troubleshooter. The Community Experience Manager also ensures that our members receive the utmost value from their experience, through innovative engagement in a true community. This role sets the tone of the Hub through attention to detail and an unrelenting dedication to hospitality. Beyond the doors of Impact Hub San Francisco, the Community Experience Manager is a key point of interface with the Mission neighborhood, ensuring Impact Hub’s role as a true hub for connection, bringing together diverse communities from all sectors and backgrounds.
We’re looking for an outgoing person to join our tight knit team of dedicated impact professionals. Alongside the rest of the Mission Hub team, you will create an outstanding member experience, in which your focus lies on designing and hosting a collaborative, productive, and creative environment. Are you our next Community Experience Manager? If you think you fit the bill, read on.
COMMUNITY EXPERIENCE MANAGER KEY RESPONSIBILITIES
Objective: Ensure the 25,000 sq/ft Impact Hub San Francisco (IHSF) building is operating efficiently and meeting the expectations and needs of our members as a convening and work space.
Maintain and review relationships with local and socially-responsible vendors and service providers (internet, custodial, catering, etc) to achieve both a high level of service and value
Design and manage efficient in-space communication systems to collect feedback from members and guests and immediately address issues (with support from the Community Experience Team)
Mission Neighborhood Engagement
Objective: Ensure that Impact Hub San Francisco’s community and programming reflect the diversity of the Mission and engages with the traditional working-class residents of the Mission.
Create an environment and staff that is bilingual and welcoming to the Mission community
Develop relationships with local individuals and businesses for services and member discounts
Work with an advisory board dedicated to the engagement of IHSF with the Mission neighborhood
Oversee the Mission Scholarship Program, leading the Community Experience Team to identify and support scholarship recipients, and manage the scholarship capacity building program
Objective: Grow and manage the community of members at IHSF in order to meet objectives around scale, diversity, revenue, and retention.
Maintain member-facing tools (including applications, onboarding, agreements, and billing) to ensure that members understand their rights and are meeting their responsibilities
Maintain back-end tools (including the member database with financial information) to enable IHSF to manage, track, support, and accurately communicate with members
Design and support outreach strategies to create a steady influx of visitors and potential members, and provide them the information they seek
Objective: Foster an environment of collaboration and connection at IHSF, through personal relationships, regular communication, and events.
Serve as the main point of contact for organizational membership partners (including offices), managing their contracting, billing, negotiations, and support
Lead the Community Experience Team to design and deliver events, based on member interests and needs, in order to deepen members’ connections to each other and to IHSF
Regularly collect data on members, their interests, and relationships, and share this data internally in order to facilitate connection-building and drive decision-making
Through guidelines, values, and direct intervention where necessary, ensure that the Impact Hub member community is living up to Impact Hub values of trust, collaboration, and courage
Objective: Serve as a key leader within IHSF, growing and improving the organization over time.
Recruit, train, support, and manage staff and volunteers responsible for community experience
Prepare and review budgets and expense reports for the Community Experience Team
Identify and make recommendations regarding best practices and organizational development
This role combines key operational responsibilities with vital customer service goals. You thus need attention to detail, whether you’re looking at a database or the member kitchen. Even more, you’re excited by measuring human experience: using empathy and listening skills to determine the key factors of member satisfaction, and strategic management and organizational skills to translate those factors into action. A natural multi-tasker, you require little supervision but are a great collaborator. You are extremely resourceful; you excel at solving problems creatively with limited resources. You are ready to respond to whatever the job demands; you have a great sense of humor, are creative, think fast on your feet, and don’t mind putting in extra hours to get the job done.
We are ideally looking for someone with extensive experience working in the the Mission, as well as Spanish fluency. You should be committed to growing and supporting San Francisco’s residents, and the social impact sector as a whole.
Impact Hub San Francisco is a mission-driven company and certified B Corporation. Commitment to our social impact objectives, and values of courage, trust, and collaboration are critical.
This position offers full benefits, as well as a salary in line with industry standards, and commensurate with experience. This position is located at Impact Hub San Francisco and reports to the National Director of Community Experience.
Our mission is very important to us, and we would like to know why you would like to be a part of Impact Hub. Please address this in your cover letter, together with why you think you would be the best candidate for this role. Submit your cover letter and resume here. Applications will be reviewed in an ongoing basis, and we encourage you to apply by May 22nd.
Impact Hub San Francisco is an equal opportunity employer and places a high value on workforce diversity. We strongly encourage applications from current residents of the Mission, women, people of color, LGBTQIA individuals,individuals with disabilities, and veterans. Impact Hub policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state, or local laws.
We value diversity and inclusion and encourage all qualified people to apply. If you require any accommodation in the recruitment process, please contact us with the “Need Help” button in the online application.
Please apply here: https://www.fitzii.com/apply/16614?s=bc